TMR’s approach to the design, delivery and support of each CITATION™ system combines hardware and software with a complete group of support services to deliver a total solution. The TMR support objective is to maintain assurance that customers can always meet their customer’s performance expectations.

TMR resources include:

• Assistance in sales and marketing activities
• Configuration of each new customer setup
• Training operators on efficient system usage
• Providing toll free help desk support
• Replacement and repair of failed hardware and equipment
• Design, develop, and deliver of product enhancements

TMR’s Business Builder™ services assist banks in identifying, contracting, and setting up customers for payments processing. An assigned Business Builder™ representative is available on the phone and for scheduled visits to assist in business growth.

TMR’s Support Services Group delivers telephone and on-line diagnostic services during business hours. The group also provides initial and on-going training and education for operations staff.

TMR’s Express Depot Maintenance services provide hardware and equipment diagnostics, and “swap out” replacement of failed items via overnight express delivery.

TMR’s On-Going Software and License program provides assurance that customers always run the most current release of the software. Periodic enhancements are delivered along with on-line and WEB conference style training for the new features.